小米 – After-Sales Service Manager – Mexico 职位分析和面试指导

职位描述：

1.Develop and execute door-to-door service strategies to ensure alignment with company objectives；
2.Optimize service network coverage and enhance channel operation efficiency; establish service quality standards and monitor key metrics (response time/customer satisfaction/cost)；
3.Responsible for service team recruitment, training, and performance management；
4.Drive continuous service improvement through customer feedback analysis；
5.Utilize digital tools to improve service transparency and efficiency; design and optimize service processes to reduce costs while increasing effectiveness.

职位要求：

1.Bachelor’s degree or above with 3-5 years of field service/channel management experience (multinational company experience preferred);
2.Strong team management and cross-departmental project management capabilities;
3.Proficient in data analysis tools with a data-driven decision-making approach;
4.Excellent crisis management and cross-functional communication/coordination skills;
5.Fluent in Spanish (must be able to use as working language); English fluency is a plus.

招聘部门：

小米

工作地点：

墨西哥城 ID：A69299

面试建议：

这个售后服务经理职位有几个显著特点值得注意。首先它要求候选人必须能用西班牙语工作，这在跨国岗位中属于特殊语言要求。其次职位强调门到门服务策略和数字化工具应用，说明小米正在墨西哥市场推行创新的服务模式。最后，跨国企业经验被列为优先项，暗示面试官会特别关注候选人处理跨文化团队和复杂供应链的能力。 针对这个岗位，建议重点准备三个方面的内容。第一是详细梳理你在服务网络优化方面的实际案例，特别是如何平衡覆盖率和运营效率的具体做法。第二要准备展示你使用数据分析工具改善服务指标的经验，面试官很可能会要求你现场分析一组服务数据。第三务必准备西班牙语自我介绍和工作场景对话，语言能力测试可能贯穿整个面试过程。记得带几份能证明你跨国项目经验的文件，比如改进前后的服务KPI对比报告。