小米 – 直营店高级产品顾问Senior Product Consultant 职位分析和面试指导

职位描述：

1.提供卓越的顾客体验: 热情友好地欢迎顾客，了解他们的需求，并提供个性化的解决方案，超越他们的期望。
2.产品专家: 深入了解所有 小米产品硬件软件知识、服务知识，并能够清晰简洁地向顾客解释其功能和优势，是门店团队学习与寻找产品帮助的对象。
3.销售与服务: 积极倾听顾客需求，推荐合适的产品和服务，完成门店销售目标，同时，能处理顾客咨询、技术支持。
4.团队合作: 与团队成员紧密合作，共同营造积极向上的工作氛围，并为顾客提供无缝衔接的服务体验。
5.辅助门店管理：协助店长管理店铺的日常营运，如销售分析、陈列整理、顾客服务、库存、活动的制定和执行等。
6.保持学习: 积极参与公司组织的培训，不断学习新的产品知识、销售技巧和服务理念，以保持领先地位。
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1.Provide an excellent customer experience: Welcome customers warmly and friendly, understand their needs, and offer personalized solutions to exceed their expectations.
2.Product expert: Have an in-depth understanding of the hardware and software knowledge of all Xiaomi products as well as service knowledge, and be able to clearly and concisely explain their functions and advantages to customers. You should be the person that the store team turns to for product learning and assistance.
3.Sales and service: Actively listen to customers’ needs, recommend suitable products and services, and achieve the store’s sales targets. Meanwhile, be capable of handling customer inquiries and providing technical support.
4.Teamwork: Collaborate closely with team members to jointly create a positive and upbeat working atmosphere and provide customers with a seamless service experience.
5.Assist in store management: Assist the store manager in managing the daily operations of the store, such as sales analysis, display arrangement, customer service, inventory management, and the formulation and implementation of activities.
6.Keep learning: Actively participate in the training organized by the company, and continuously acquire new product knowledge, sales techniques, and service concepts to stay ahead of the competition.

职位要求：

1. 对零售有很强的意愿，学习能力强，具有良好的合作精神及ownership
2. 一线零售经验优先，了解小米新零售优先
3. 一年以上手机行业或消费类电子行业门店销售经验更佳
4. 大专或本科以上学历，形象气质佳
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1. Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership
2. First-line retail experience is preferred, understanding Xiaomi New Retail is preferred
3. More than one year of store sales experience in the mobile phone industry or consumer electronics industry is better
4. College or Bachelor degree or above, good image and temperament

招聘部门：

小米

工作地点：

吉隆坡 ID：A22153

面试建议：

小米直营店高级产品顾问的职位要求应聘者不仅要有扎实的产品知识，还需要具备出色的销售和服务能力。这个职位的关键点在于能够提供卓越的顾客体验，同时作为团队中的产品专家，帮助其他成员提升产品知识。此外，还需要具备一定的门店管理能力，协助店长完成日常营运工作。 在准备面试时，建议应聘者重点准备以下几个方面：首先，深入了解小米的所有产品线，包括硬件和软件功能，确保能够清晰地向顾客解释产品的优势。其次，准备一些具体的销售案例，展示你在以往工作中的销售技巧和顾客服务能力。最后，强调你的团队合作精神和学习能力，因为这是小米非常看重的品质。面试时，穿着得体，展现出良好的形象和气质，这也是职位要求的一部分。