职位描述：
Summary：
You’re passionate about supporting others to achieve the highest level of service in every interaction. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it.
Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. As the AIML Data Operations Team Lead, you will focus on leading a team of Annotation Analysts. You will be responsible for the team’s operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams.
Description：
As an AIML Data Operations Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
职位要求：
Minimum Qualifications：
Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
Experience leading in a professional environment
Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Priorities coaching needs and experienced in developing employees to achieve optimal results
Able to develop coaching plans that incorporate observations and key performance trends
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Ability to thrive in a dynamic and ambiguous environment
Preferred Qualifications：
Experience in the field of AIML- Data Annotations
Project Management
Data Analysis
Quality Management Systems
招聘部门：
Apple Machine Learning and AI
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple的AIML – Annotation Team Lead职位不仅要求候选人具备出色的团队管理能力，还需要对人工智能和机器学习领域有深入的理解。这个职位的特殊性在于它结合了传统团队领导技能和AIML专业知识，尤其是在数据标注方面的实际操作经验。面试官会特别关注你如何平衡团队管理和技术指导，以及你如何推动团队在数据标注质量上的持续改进。 为了准备这个面试，你需要重点准备几个方面。首先，准备好展示你在团队管理方面的具体成就，尤其是如何提升团队绩效和质量。其次，虽然技术背景不是硬性要求，但如果你有AIML或数据标注的经验，一定要详细说明。即使没有直接经验，也要表现出你对这个领域的理解和学习能力。另外，Apple非常注重创新和解决问题的能力，准备好分享你如何通过创新方法解决团队或业务挑战的例子。最后，别忘了准备一些关于如何适应快速变化环境的具体事例，因为这在AIML领域尤为重要。
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