职位描述：
Summary：
People Support Specialists are responsible for providing excellent service to team members, managers and the People team community in response to inquiries related to a broad range of HR-related topics, including, but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. We support the Asia Pacific Region. An ideal candidate obsesses over the employee experience while upholding Apple’s commitment to privacy.
Description：
Professional with entry-level experience
Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.
Works on cases that are low to medium in complexity with some supervision
Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.
Responsible for keeping records of information received in conversations and log it into thecae management system
De-escalate situations involving discontent or dissatisfied team members, offering patient assistance and support to reach a state of resolution
Maintain service level metrics by through strong time management and organizational skills
Collaborate effectively with other HR specialists to improve employee experience
Share information effectively using sound judgement, while paying careful attention to concerns and questions from employees
Ensure smooth communication with team members and timely resolution to their queries
职位要求：
Minimum Qualifications：
2 years HR related experience and/or 3-6 years related customer service experience
Post secondary education or related certification preferred
Language requirements: English/Japanese
Experience working in a high volume support focused environment
Communicates effectively and accurately by phone and writing using professional grammar
Preferred Qualifications：
Exceptional communication skills, both written and verbal
Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
Cultivates relationships, works collaboratively, and demonstrates a connection across the team
Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
Technical proficiency and ability to navigates multiple tools and resources
Protects and effectively works with highly sensitive information
Comfortable working in fast-paced environments
招聘部门：
Apple Corporate Functions
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple的日语支持员工支持专员职位是一个需要高度专业化和跨文化沟通能力的岗位。这个职位不仅要求候选人具备扎实的HR知识，还需要能够流利使用日语进行沟通，处理亚太地区员工的各类HR咨询。特别值得注意的是，这个岗位需要处理敏感信息，并且在快节奏的环境中保持高效和准确。 为了在面试中脱颖而出，你需要准备展示你的日语沟通能力，特别是在电话和书面沟通中的专业性。同时，准备好分享你在处理复杂HR咨询或员工投诉时的经验。由于这个职位需要处理大量咨询，时间管理和组织能力也是面试官会重点考察的方面。如果你有使用Workday、ServiceNow等HR工具的经验，一定要在面试中强调。最后，Apple非常注重员工体验和隐私保护，因此在面试中展示你对这些价值观的理解和认同会大大增加你的成功机会。
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