职位描述：
Summary：
At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception.
We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional retail contact center training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. It is also your duty in ensuring the success of training through analysis, reporting and feedback.
You would also need to be able to work collaboratively with members of the Learning Team (local, in region and worldwide) and with partners across the organization.
Description：
-Provide professional support and assistance to leadership team for performance and development conversations through workshop and classroom setting
-Work with business partners in identifying performance issues, drafting and executing learning strategy, delivering courses in a professional and “Apple” manner
-Accountable for work identified in ADDIE model to provide Apple and third party product and service aspect of learning solution for the Retail Contact Center with creative thinking and methodology
-Build an association of trust with contact centre management and to update training progress, understand business challenges and performance gaps of teams and individuals
-Engage closely with coaches to ensure lessons learned are implemented, and that training needs identified by the coaches are documented and solutions put in place
-Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects
-Continue to maintain and update extensive knowledge of line of business, and of products and services of Apple brand and third parties, participate in project updates, and facilitate train the trainer sessions to vendor partner
-Utilize learning management systems for registration, administration, delivery and evaluation of training
-Prepare training facilities, including rooms, equipment and supplies
Ensuring the success of training through analysis, reporting and feedback
-Support vendors in learning solutions, including training needs identified through change management and business updates
-Support Discovery Center as part of learning solution, its hardware and software logistics, including but not limited to content curation and cross-functional group collaboration
职位要求：
Minimum Qualifications：
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Experience in assessing learning needs and identifying performance gaps
Experience defining curriculum strategies and training plans
Experience designing and developing training content, courses or programs, and training evaluation
Experience with learning management systems, performance data analysis and reporting tools
Excellent presentation/facilitation skills
Ability to work efficiently under deadline with numerous projects on hand
Strict adherence to company policy on confidential materials
Preferred Qualifications：
Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
Drive for quality results and demonstrates high degree of determination
Excellent verbal, written and interpersonal communication skills
Adaptive to changing technologies, process and environments
Customer service and sales experience a plus
Apple branded hardware, software, services and other technical knowledge background is a plus
Mandrin and English proficiency is a must
招聘部门：
Apple Support and Service
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple的零售客户关怀培训师职位不仅要求你具备传统的培训技能，还需要你对Apple的产品和服务有深入的了解。这意味着你不仅是一个优秀的培训师，还需要是一个Apple产品的专家。面试官会特别关注你是否能够将Apple的品牌价值和文化融入到培训中，以及你是否能够在高压和快节奏的工作环境中保持积极的态度。 为了准备这个面试，建议你深入了解Apple的产品线和客户服务理念。准备好展示你过去在设计和交付培训课程方面的经验，尤其是那些与零售或客户服务相关的案例。同时，确保你能够流利地用普通话和英语进行沟通，因为这是职位的基本要求。在面试中，你可能会被问到如何处理高压环境下的培训需求，或者如何评估培训效果。准备好具体的例子来展示你的能力和经验。
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