职位描述：
Summary：
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Retail Executive Relations Government Liaison serves as the crucial link between Apple Retail and consumer – related Government Agencies / Consumer Associations. This role collaborates closely with senior leadership across various functional areas, divisions, and regions, aiming to respond to critical customer issues including the company’s most serious, sensitive and visible customer satisfaction issues, and continuously drive improvements in Apple business.
Description：
The ideal candidate is an exceptional communicator and influencer; a strategic thinker who can “connect the dots” of the bigger picture, as well as being comfortable in the details of the deliverables; communicates with ease at all levels internally and externally; is adept at facilitating actions and resolving conflicts; manages through relationships and influence; and displays grace under fire.
RESPONSIBILITIES:
– Establish and nurture robust relationships with government on consumer – related matters. This includes regular communication, understanding regulatory requirements, and representing Apple’s interests in a professional and compliant manner.
– Act as an ‘owner of solution’ provider when dealing with government agencies/consumer associations. Coordinate with General Affairs (GA), Legal, and Public Relations (PR) teams to develop and implement effective communication and response strategies.
– Manage risk issues by setting up Retail consumer crisis response strategy and process in collaboration with cross-functional business owners.
– Manage China specific incident programs such as China 3.15 event. Attend government meetings and events per Apple’s Business Compliance Policy.
职位要求：
Minimum Qualifications：
8+ years of relationship management experience, including proven experience in a customer service/support environment.
Proven ability fostering extraordinary relationships with cross functional senior leadership and external government officials.
Proactive team-player with a can-do attitude and a deep sense of ownership and accountability.
Exceptional written and verbal presentation skills in both Mandarin and English.
Preferred Qualifications：
Thrive in an ambiguous environment and can think clearly in a fast-moving and complicated situation. Discretion when dealing with confidential information.
Ability to evaluate complex issues with multitude of factors and propose optimal solution(s), and Influence business owners through poised presentations of concepts and recommendations.
Comfortable handling any crisis moments. Encourages direct and constructive debate, and intuitively knows when and how to drive to a decision.
Must display great ability to prioritize deliverables, focusing on critical path items while maintaining unwavering attention to detail.
Fluency in Cantonese is a plus.
招聘部门：
Apple Corporate Functions
工作地点：
Shenzhen, Guangdong, China
面试建议：
Apple的这个零售执行关系政府联络员职位非常独特，它要求应聘者不仅具备卓越的关系管理能力，还需要在政府关系和消费者保护领域有深厚经验。这个角色的核心在于成为Apple零售业务与政府机构/消费者协会之间的关键纽带，处理公司最敏感、最严重的客户满意度问题。特别值得注意的是，这个职位要求应聘者能够管理中国特定的消费者事件，如3.15晚会这样的重要场合，这对危机处理能力和文化敏感性提出了极高要求。 为了准备这个职位的面试，你需要重点展示你在政府关系管理和危机处理方面的实际经验。准备一些你成功处理敏感客户问题或政府关系的具体案例，展示你如何在压力下保持冷静并找到解决方案。由于这个职位需要频繁与高层领导和政府官员沟通，你需要证明自己具备出色的演讲和影响力技巧。同时，强调你的双语能力（特别是中英文）和在中国商业环境中的工作经验会大大加分。面试时可能会遇到情景模拟问题，测试你在危机情况下的反应能力，所以提前准备一些应对策略会很有帮助。
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