职位描述：
Summary：
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
If you want to be a part of our fast-paced and exciting Apple team, join us as our Apple Care Distribution Centre Manager (China). This is a role based in Shanghai, responsible for the management and execution of the DC operations in China. The role covers DC-related activities such as inbound, outbound, reverse logistics, and value-added services, supporting the Apple Care service business with a major portion of the DC activities revolving around reverse logistics and value-added services.
This person oversees the day-to-day operations, managing the 3rd party logistics suppliers (3PLs) across the line of business to meet service levels.
Description：
Manage the 3PL’s SLA performance, warehouse spend, and SOW compliance with Apple’s requirements.
Drive the 3PLs(s) towards operations excellence in areas such as, but not limited to, operations execution, losses and damage, continuous improvement program, and inventory accuracy.
Manage and lead 3PLs’ organization and their resources to support any required operational activities such as on-time execution, analytics and reporting, exceptions management, shipping accuracy issues, etc.
Partner with 3PLs during key events such as new product/strategy launches and new store openings to ensure a flawless and successful execution.
Drive periodic review of 3PLs’ end-to-end platform to ensure support for scalability and growth.
Collaborate with 3PLs for strategic initiatives around capacity management, volume fluctuations, cost savings, process/system improvement.
Establish a robust vendor management structure to ensure 3PLs have appropriate team structures in place to support scalability and develop best-in-class operations.
Assess and facilitate region-wide change management programs.
Support the cross-functional teams in capital projects as the subject market expert.
Develop executable BCPs within the supply chain network.
Collaborate and work closely with Field Services as well as Supply Planning partners to deliver and support new business rollouts
Any other projects & tasks as required.
职位要求：
Minimum Qualifications：
Bachelor’s degree in a relevant discipline.
Minimum 5 years of experience in logistics or supply chain with in-depth functional knowledge of key logistics processes.
Preferred Qualifications：
Equipped with strong business and operations knowledge of managing reverse logistics (including repair operations), warehouse management systems, as well as inventory control processes
Strong vendor management skills and working experience with major 3PLs in APAC.
Experience in service parts logistics operations is highly advantageous
Strong people management experience and group development skills.
Highly adaptable and resilient to the challenges of a dynamic environment.
Excellent communication, interpersonal, and negotiation skills
Being able to see around corners and having attention to detail are key attributes
Ability to build effective relationships in a cross-functional team.
Positive energy and attitude with a thirst for personal growth.
Strong knowledge of Excel preferred.
SAP, Business Objects (or equivalent), and database skills will be an advantage.
招聘部门：
Apple Operations and Supply Chain
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple的AppleCare Distribution Centre Manager职位是一个极具挑战性的角色，主要负责中国区配送中心的运营管理，特别是逆向物流和价值增值服务。这个职位最独特的地方在于它需要同时具备专业的逆向物流管理能力和出色的第三方物流供应商管理技巧。在Apple这样的创新驱动型企业中，这个角色不仅要确保日常运营的顺畅，还要能够应对新产品发布等关键事件带来的挑战。 在准备面试时，你需要重点突出你在逆向物流和3PL管理方面的实际经验。面试官很可能会通过具体案例来考察你处理复杂物流问题的能力，比如如何提高库存准确性或降低运营成本。建议准备几个你成功优化物流流程或改善供应商绩效的详细案例。同时，由于这个职位需要与多个团队协作，你也应该准备好展示你的跨部门沟通和项目管理能力。Apple非常注重细节和创新思维，所以在面试中要表现出你能够’预见问题’的能力和对持续改进的热情。
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