职位描述：
Summary：
Change is constant in our fast-paced organization. This is an opportunity to facilitate change on AppleCare projects / initiatives and help maximize stakeholder adoption, support benefits realization, and minimize impacted stakeholder group resistance. The role of a Change Manager involves strategic decision-making and overseeing change management efforts on more complex projects or transformations.
Description：
Develop change management strategies that align with the organization’s overall goals and objectives. This may involve conducting analysis of situations or data requires an in-depth evaluation of variable change factors and determine methods/techniques to transit people to the desired end state.
Provide leadership and direction for transformational change initiatives, working with project teams and stakeholders to ensure that the change is successfully implemented. This may involve overseeing multiple change initiatives simultaneously.
Develop comprehensive change plans to address the needs from multiple sub-projects/work-streams. This may involve creating tailored change plan to different audiences and balance different needs from key stakeholders.
Build and manage relationships with key stakeholders, including senior leaders, project teams, and external partners. This may involve negotiating with stakeholders to gain their support for the change and ensuring that they are engaged throughout the change process.
Prepare business leaders in their communication and engagement with the impacted audience. This may involve providing guidance on change management process/tools ensuring that the business leaders have the necessary skills and knowledge to lead the change.
职位要求：
Minimum Qualifications：
Strong and effective written and verbal communication skills.
Excellent influencing skills and ability to work with key business partners.
Effectively engaging and communicating with diverse stakeholders at all levels of an organization.
Ability to connect the dots to improve transition of impacted stakeholder groups.
Ability to identify and resolve challenges that arise during the change process.
Experience in partnering with cross-functional teams and senior leadership.
Work independently, collaboratively, and with minimal oversight.
Flexible to work various hours to collaborate with our global partners.
Preferred Qualifications：
Familiarity with various change management methodologies (e.g., Prosci ADKAR) and the ability to apply them effectively.
Experience managing organizational change initiatives, including planning, implementing, and evaluating change projects.
Experience managing projects, including scope, budget, and timelines, is highly valuable.
Experience in the Contact Center industry where the change is being implemented can be beneficial.
招聘部门：
Apple Support and Service
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple正在寻找一位能够在快速变化的环境中推动组织变革的专家。这个职位最独特的地方在于它要求候选人不仅要有扎实的变革管理理论基础，更需要具备在亚太地区多元文化背景下实施变革的实际经验。面试官会特别关注你如何处理复杂的跨文化变革挑战，以及你如何平衡不同利益相关者的需求。 为了准备这场面试，你需要深入思考自己过去的变革管理案例，特别是那些涉及多方利益相关者和文化差异的项目。准备好具体的数据和故事来展示你如何衡量变革的成功，如何处理阻力，以及如何与高层领导合作。同时，熟悉Prosci ADKAR等主流变革管理方法论是必不可少的，但更重要的是展示你如何根据实际情况灵活应用这些工具。记得强调你的沟通技巧和影响力，因为在Apple这样的公司，推动变革往往需要说服而不是命令。
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