职位描述：
Summary：
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our Business Process Re-engineering (BPR) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
Description：
As both a technical and people leader, you will play a pivotal role in shaping our strategy – what we build and how we build it – while developing a team of extraordinary program/project managers. Leaders at Apple are hands on, in the details, and personally accountable for the success of their teams & projects.
In this global role, you will need expertise and a track record of coaching/building teams to deliver our Apple Retail (Online + Stores) transition to S4 HANA.
We seek strong fundamentals, but require more. You foster strong relationships, build trust, and influence cross functional teams without direct authority. You communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate. You thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. You have a curious mind, always seeking to learn how things work.
Invest in the development of your team through hiring, coaching, and inspiring them to do their best work.
Oversee the SAP transition to S4 program through a Retail lens, including scope, requirements, timelines, prioritization and execution.
Foster collaboration across cross-functional partners to formulate the roadmap, drive execution, and manage intake pipeline.
Drive on time delivery and deployment, establishing checkpoints, and communicating status updates with your team. Proactively identify issues, manage risks, identify mitigations, marshal resources, and re-plan as events warrant.
Play an active role in improving how solutions are built and projects are executed within the Apple Services Engineering organization.
职位要求：
Minimum Qualifications：
10+ years of professional experience within a technical product/program/project management role.
2+ years managing a team of technical program/project managers
Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role
Preferred Qualifications：
5+ years experience leading a team responsible for delivering projects of high complexity, from ideation through delivery, in both Waterfall and Agile landscapes.
Relevant work experience in a Contact Center or e-commerce function where responsibilities were focused on delivering software/digital solutions.
Has led the delivery of multiple eCommerce/Contact Center projects, under demanding timelines, while managing multiple work streams cross functionally across a large organization.
Possesses a detailed and thorough understanding of the Software Development Life Cycle (SDLC)
Excels in relationship building and has proven success in influencing without direct authority.
Uses data to build cases and stories defining risk and opportunities
Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
Cuts through ambiguity by establishing priorities, developing plans, and anticipating risks.
Is self-motivated and enthusiastic, enjoys solving problems with teammates, and has demonstrated creative and critical thinking capabilities.
Has best-in-class communication and presentation skills (written & verbal) to all levels of an organization.
Demonstrates attention to detail and enjoys both hands-on work and high-level strategic thinking.
Has worked within a global organization, where work may include a mix of regional or global scope.
PMP or Certified Scrum Master a plus.
Masters Degree or equivalent.
Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in their daily activities.
Experience and proficiency with SAP (S4 HANA). Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, workforce management applications, telephony/chat/video systems and infrastructure).
招聘部门：
Apple Corporate Functions
工作地点：
Shanghai, Shanghai, China
面试建议：
Apple Store Online BPR项目管理经理职位是一个高度技术性和战略性的角色，需要候选人不仅具备丰富的项目管理经验，还需要在SAP S4 HANA转型和电子商务/联络中心技术方面有深厚的专业知识。这个职位的核心在于领导团队完成复杂的项目，同时需要具备跨部门协作和影响力，以确保项目的成功交付。 在准备面试时，你需要重点展示你在SAP S4 HANA转型方面的实际经验，以及你如何管理跨职能团队和复杂项目的案例。面试官会特别关注你在电子商务和联络中心技术领域的专业知识，以及你如何应对不确定性和快速变化的环境。建议你准备一些具体的项目案例，展示你如何解决问题、管理风险并推动项目按时交付。同时，强调你的领导能力和团队合作精神，因为Apple非常重视团队合作和包容性文化。
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