职位描述：
About Miravia :
Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.
We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates.
Key Responsibilities:
1. Product Compliance Strategy & Execution
Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight.
Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.
Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy.
Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.
Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions.
Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements.
2. User-Generated Content (UGC) Compliance
Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.
Establish content policies and moderation workflows, balancing user expression with safety.
Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.
Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.
Partner with Product and Data teams to implement UGC compliance tools.
3. Cross-Functional Leadership
Advise senior leadership on compliance risks, trends, and mitigation strategies.
Drive process improvements through data analysis (using SQL), automation, and stakeholder feedback.
Manage compliance-related projects end-to-end, ensuring alignment with business goals.
职位要求：
Requirements:
4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred).
Technical Expertise: Proficient in SQL (tested during hiring) and data-driven decision-making. Experience with smart automation tools.
Regulatory Knowledge: Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc).
Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows.
Communication: Fluent in English (written/spoken); Spanish proficiency is a strong plus.
Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach.
Education: Bachelor’s degree in Law, Business, Technology, or related field.
招聘部门：
阿里巴巴 Alibaba Group
工作地点：
Madrid
注意：为了确保您掌握真实的招聘信息，上述信息均为原始内容。我们的“面试建议”和“模拟面试”均基于原始招聘信息设计和提供。
面试建议：
这个职位是阿里巴巴国际数字商务集团的产品与内容合规高级经理，主要负责确保平台上的产品列表和用户生成内容（UGC）符合欧盟法规和平台标准。职位的关键点在于需要具备深厚的合规知识，尤其是在欧盟电子商务法规方面，同时还需要技术能力，如SQL和智能自动化工具的应用。此外，这个职位还需要管理团队，优化工作流程，并与多个部门合作，确保合规策略的有效执行。面试官很可能会重点考察你在合规、数据分析和团队管理方面的实际经验，以及你如何平衡业务增长与合规要求的能力。
在准备面试时，你需要重点展示你在合规领域的专业知识，尤其是对欧盟电子商务法规的理解和应用。准备好具体的案例，说明你如何利用SQL和智能自动化工具来优化合规流程。此外，强调你的团队管理经验，以及你如何与跨部门团队合作解决复杂的合规问题。在面试中，面试官可能会问及你如何处理高风险的合规问题，或者如何在不影响业务增长的情况下确保合规。因此，提前准备一些具体的例子，展示你的问题解决能力和商业敏感度。最后，如果你有西班牙语能力，一定要在简历和面试中突出这一点，因为这是一个加分项。
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